30-Day Money Back Guarantee

Holiday Return Policy
One-time purchases made between November 1st and December 31st can be returned by January 31st, 2021 for a refund of the purchase price (minus the cost of shipping.)

Accessories are final sale.


Returns & Refunds
If you are a first-time purchaser and are not satisfied with one of our products that you have purchased in the last 30 days, we will accept a return of the product(s) for a refund of your purchase price, less the original shipping and handling costs.

  • Shipping label for the return is not provided.
  • Orders using the TRY5 discount code are not eligible for returns as the original shipping and handling costs are higher than the purchase price.

To return the product(s) for a refund send it to the address below with your name and order number. A refund will be issued to the original form of payment once your return has been processed.

All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.

Send packages to:

Collective Laboratories,

5525 South Soto Street Warehouse D, Vernon, CA

Damaged Items
If you have received a damaged or incorrect item please email us within 30 days of receipt and include images of the damaged or incorrect item(s) you received. Our support email is

If there is anything we can do to help along the way, email us at or phone us at 424-272-6999