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30-Day Money Back Guarantee

Holiday Return Policy

One-time purchases or *first time subscription purchases made between November 1st and December 31st can be returned by January 31st, 2023 for a refund of the purchase price (minus the cost of shipping.) Accessories are final sale unless purchased with Mark's Favorite Things or Essential Hair Kit.


Returns & Refunds

*If you are a first-time purchaser and are not satisfied with one of our products that you have purchased in the last 30 days, we will accept a return of the product(s) for a refund of your purchase price, less the original shipping and handling costs.

  • Shipping label for the return is not provided.
  • If you purchased the Activating Serum 3-Pack, you may return one of the bottles for a refund of the purchase price ($43.)

To return the product(s) for a refund send it to the address below with your name and order number. A refund will be issued to the original form of payment once your return has been processed.

All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.

Send packages to:

Collective Laboratories,

5525 South Soto Street Warehouse D, Vernon, CA


Damaged Items
If you have received a damaged or incorrect item please email us within 30 days of receipt and include images of the damaged or incorrect item(s) you received. Our support email is

If there is anything we can do to help along the way, email us at or phone us at 424-272-6999