30-Day Money Back Guarantee

Holiday Return Policy

One-time purchases or *first time subscription purchases made between November 1st and December 31st can be returned by January 31st, 2023 for a refund of the purchase price (minus the cost of shipping.) Accessories are final sale unless purchased with Mark's Favorite Things or Essential Hair Kit.

 

Returns & Refunds

*If you are a first-time purchaser and are not satisfied with one of our products that you have purchased in the last 30 days, we will accept a return of the product(s) for a refund of your purchase price, less the original shipping and handling costs.

• Shipping label for the return is not provided.

• If you purchased the Activating Serum 3-Pack, you may return one of the bottles for a refund of the purchase price ($43.)

To return the product(s) for a refund send it to the address below with your name and order number. A refund will be issued to the original form of payment once your return has been processed.

All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.


Send packages to:

Collective Laboratories,

5525 South Soto Street Warehouse D, Vernon, CA

 

Damaged Items
If you have received a damaged or incorrect item please email us within 30 days of receipt and include images of the damaged or incorrect item(s) you received. Our support email is support@collectivelaboratories.com

If there is anything we can do to help along the way, email us at support@collectivelaboratories.com or phone us at 424-272-6999